Multi-Unit Franchisee Magazine Issue IV, 2015

PEOPLE ■ INVESTMENT INSIGHTS ■ CUSTOMER SERVICE Multi-Unit MULTI-UNIT FRANCHISEE Franchisee ISSUE IV 2015 D O M I N A T O R S Dominators! Six exceptional operators open up about their path to success ALSO: Tom Garrett, Founder and CEO, GPS Hospitality ■ BUCKING TRADITION Non-traditional operators spread their wings ■ CULTURE COUNTS! Create—and maintain—the ideal culture for your organization SEE PAGE 56: ■ ANNUAL MSA RANKINGS ISSUE IV 2015 Franchising’s largest U.S. markets and the operators who dominate them muf15-4_cover.indd 1 10/8/15 1:07 PM