Multi-Unit Franchisee Magazine Issue IV, 2016

CUSTOMER SERVICE ■ TECHNOLOGY ■ FINANCE Multi-Unit MULTI-UNIT FRANCHISEE Franchisee ISSUE IV 2016 DOMINATORS! Profiles of this year’s D O M I N A T O R S ALSO: dominators tell how they got where they are today ■ SUCCESSION PLANNING For family-owned businesses, the time to start is yesterday ■ SOCIAL MEDIA ENGAGEMENT The importance of being earnest is more important than ever before Robert Schermer, Jr. operates 177 Wendy’s across 8 states ■ ANNUAL MSA RANKINGS Franchising’s largest U.S. markets and the operators who dominate them ISSUE IV 2016 LAS VEGAS Sunday, April 23 – Wednesday, April 26 muf16-4_cover.indd 1 10/19/16 9:19 AM