CUSTOMER SERVICE ■ TECHNOLOGY ■ FINANCE
Multi-Unit
MULTI-UNIT FRANCHISEE
Franchisee
ISSUE IV 2016
DOMINATORS!
Profiles of this year’s
D O M I N A T O R S
ALSO:
dominators
tell how they got
where they are today
■ SUCCESSION PLANNING
For family-owned businesses,
the time to start is yesterday
■ SOCIAL MEDIA ENGAGEMENT
The importance of being earnest
is more important than ever before
Robert Schermer, Jr. operates
177 Wendy’s across 8 states
■ ANNUAL MSA RANKINGS
Franchising’s largest U.S. markets and
the operators who dominate them
ISSUE IV 2016
LAS VEGAS
Sunday, April 23 – Wednesday, April 26
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