Tribal Knowledge to Process Culture
Carla Wolfe, VP Project/Process Management
1
In the Beginning …
TRIBAL KNOWLEDGE
2
2
BPM Results
BEFORE
1
Documented process
with several seasoned
employees who held
all legacy knowledge
0 Governed
knowledge assets
0 Process trained
employees
AFTER
650
processes
documented &
linked in Governed
source of truth
1,400 Governed assets
40
trained facilitators
3
1