2017 Learning Summit Handouts E5 Handouts

Tribal Knowledge to Process Culture Carla Wolfe, VP Project/Process Management 1 In the Beginning … TRIBAL KNOWLEDGE 2 2 BPM Results BEFORE 1 Documented process with several seasoned employees who held all legacy knowledge 0 Governed knowledge assets 0 Process trained employees AFTER 650 processes documented & linked in Governed source of truth 1,400 Governed assets 40 trained facilitators 3 1