FUTURE EALING
Even easier online
Residents will soon need to create a new online account to access the customer
services offered by Ealing Council on its website, such as finding out when your
next benefit payment is due, paying your council tax or applying for a council tax
discount online. Nike Omuya reports.
I
t is part of a two-year programme
to improve the council’s digital
and customer services and, once
complete, it will make it easier
and quicker to do your business with
the council.
If you have signed up on the Ealing
Council website www.ealing.gov.uk
already, keep a look out over the
summer for more information on what
to do next to create your new account
so you are able to use the new services
when they are ready. If you have not
signed up yet, you will still be able to.
At the end of the two-year programme,
the majority of the council’s services will
24
around ealing Summer 2019
be accessible through this online
account and you will be able to track
the progress of your transactions at any
time and from anywhere. Businesses
will also be able to carry out their
transactions online for the first time.
Councillor Joanna Camadoo-Rothwell,
the council’s cabinet member for
community safety and inclusion, said: “We
are putting residents and businesses at
the heart of this programme, so our online
services become as easy and efficient
as possible for them to use. We’re also
improving things so that, in future, they
will no longer need to resend documents
that they have already provided, making
it simpler when dealing with a different
department or service in the council.
“We know that using council services
online through smart phones and online
devices could pose challenges for a
few residents, so we will ensure help
is available if someone contacts the
council’s customer service centre.”