Five questions with...
Davin Miller
CEO – Australasia - Transaction Services Group
Davin joined Debitsuccess as CEO in 2011, bringing with him a wealth of
experience in managing fast-growing business. He was later promoted to the
role of CEO—Australasia for Transaction Services Group, a global direct debit
billing service organisation with a number of businesses worldwide, including
Debitsuccess.
What is full service billing and is it right for
my business?
In the fitness industry, full service means
you can focus on running your business
and we’ll collect payments, including any
that are outstanding.
Our full service model incorporates:
•
Your position carries a tremendous
responsibility, where do you get your
daily motivation from?
By working with a group of people
who have a ‘Can Do’ attitude and
are driven by the same values and
company purpose is definitely motivating.
Also, being part of a company that
continues to grow both organically and
via acquisition never makes for a dull
moment.
Does the industry have compliance
requirements when it comes to storing
sensitive information such as customer
credit card or banking details?
The pinnacle in data security is the
Payment Card Industry Data Security
Standard (PCI DSS). This is a globally
recognised commercial compliance
standard for organisations that store,
process or transmit credit cardholder
information.
Debitsuccess has the top level of PCI
DSS compliance – level 1. This means we
have the policies, procedures, physical
structures, and technologies to ensure
credit card information is protected.
Billing: the most flexible approach to
recurring bank account and credit
card payments in the market
• Customer service: we take care of
any payment queries and changes
giving you more time to focus on
your business
• Credit control: using multiple
methods of communication, we
have the most comprehensive
process for following up failed
payments
We don’t act as a debt collectors;
however, every customer who has a
payment reversal is contacted through
a combination of SMS, telephone, email
and letters. We aim to get you your
money as soon as possible and, at the
same time, retain your customer for you.
Is the sign-up process for new members
still a paper exercise or can my business
complete the enrolment process online?
The enrolment process is online and we
offer a range of methods for submitting
billing contracts:
•
Web based software that allows
Direct Debit Requests (DDR
Contracts) to be completed, signed
and submitted electronically for
immediate loading via a tablet or
computer
• Online sign ups from your website
allows your customers to sign up a
recurring payment contract instantly
via your website or social media
platform
• Application Programming Interface
(API) allows direct debit contracts
can be loaded automatically from
your website or CRM system.
These methods offer plenty of benefits
from reducing the risk of data entry errors
to providing fully customisable forms and
templates that are 100% online for 24/7
application access.
Clubware is industry specific facility
management software from Transaction
Services Gro