August-cover:Pulse11 7/26/11 7:18 AM Page 1
2011 ispa ConferenCe & expo preview edition
PULSE
AUGUST 2011
E X P E R I E N C E I S PA . CO M
believe
november 7-9
Mandalay Bay,
Las vegas, nevada, Usa
Exclusive on Digital Pulse!
●
BrainReserve CEO and 2011 ISPA Conference speaker
Faith Popcorn on the “R’s” of customer engagement 28
●
Zappos Insight Product Manager Robert Richman and
apparel designer Eileen Fisher on company culture 46
●
Video of spa leaders, including past ISPA
Chairman Jean Kolb, on ISPA and Conference
●
®
52
Printable version of huddle pad and expert advice
on assessing team performance 72