2017 Learning Summit Handouts A1 Handouts

NOBODY RAVES ABOUT AVERAGE & HOW TO STAND OUT IN A CROWDED MARKET

WE ARE IN THE FOOD BUSINESS WE ARE IN THE PEOPLE BUSINESS ▸ We delight over 15,000 guests each day ▸ 89 % of those guests are repeat
▸ 45 % of guests visit more than 1x per week ▸ @ 500 team members
▸ We have among the lowest turnover in the industry ▸ 70 % of our managers started as hourly employees